@schlink I'm a software UI designer who happened to do some user studies of software nearly 20 years ago related to filesystem hierarchy... and people outside of tech didn't understand files and folders back then.

Way previously, in the late 90s, I was a sysadmin and did some on-call tech support for a government organization. People didn't understand files and folders then either.

So it's no surprise people don't understand it today.

…Searching is better now though! 👍


@garrett @schlink the biggest trick is that if you watch someone using a computer, you assume they must know what they're doing, because they're successful; but really, they have just memorized where to click. If anything moves or changes, they will not be able to continue.

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